HUBUNGAN PELAYANAN PETUGAS PENDAFTARAN DAN FASILITAS DENGAN KEPUASAN PASIEN BPJS DI RUANG PENDAFTARAN RSUD dr. ZUBIR MAHMUD KABUPATEN ACEH TIMUR TAHUN 2019

Abstract

Patient satisfaction is an inner atmosphere that should be seized by health services to win the competition in the context of health services to the community. For health services, especially hospitals, a decrease in satisfaction will be followed by a decrease in loyalty and this is a warning for the hospital. Registration services are the main gateway to health care facilities because from this a patient will give the first assessment of the services he gets from a health service facility. The purpose of this study was to determine the Relationship between Registration Officer Services and Facilities with BPJS Patient Satisfaction in the Registration Room at dr. Zubir Mahmud, East Aceh Regency in 2020. This study used a quantitative analytical method with a cross sectional design. The sampling technique used was accidental sampling, with a sample of 97 respondents. From the results of this study using the Chi-Square statistical test at the 95% degree of confidence (α = 0.05), it shows that there is a relationship between the officer service variables (p = 0.000;> 0.05), facilities (p = 0.000;> 0,05 with the satisfaction of BPJS patients in the registration room of the Dr. Zubir Mahmud Regional Hospital, East Aceh Regency in 2020. The conclusion in this study is that there is a relationship between officer service and facilities with BPJS patient satisfaction in the registration room of the Dr. Zubir Mahmud Regional Hospital, East Aceh Regency 2020. Hoped that it can add better facilities, especially in the registration room.